Return & Refund Policy

At Perraro Electric Bike, we are committed to your complete satisfaction. Should you need to return a product, please review our policy below.

Returns of New and Unused Items – Within 14 Days of Receipt

You may return any new, unused item in original condition within 14 days of delivery for a full refund, excluding:

• Original shipping charges
• Credit card processing fees (2.9%)
• Assembly fees (if applicable)

For electric trikes, the odometer must show less than five miles. Customers are responsible for return shipping costs, which are non-refundable.

Returns of Used Items

Used items may be returned within 14 days subject to these conditions:

• Maximum of 20 miles on odometer
• Must be in original, undamaged condition
• 40% restocking fee applies
• Customer pays return shipping

Items not meeting these conditions may be refused or subject to reduced refunds.

Fully Assembled Items

For items purchased with full assembly service:

• Assembly fee is non-refundable
• Will be deducted from refund amount

Return Process

To initiate a return:

1. Submit request via our Return Portal
2. Wait for approval and instructions
3. Ship item to designated facility

Upon receipt and inspection:

• Refunds processed within 72 hours
• Issued to original payment method
• Bank processing times vary

Note: We do not accept Cash on Delivery (COD) returns.

Third-Party Purchases

Items purchased through retailers must be returned directly to the place of purchase. Perraro Electric Bike does not process returns for third-party purchases.

Refused Deliveries

Refused deliveries will be refunded minus:

• Original shipping cost
• 2.9% credit card fee
• Assembly fees (if applicable)

Please notify us in advance if refusing a shipment.

Battery Policy

Due to lithium-ion battery regulations:

• All battery sales are final
• Non-returnable and non-refundable